I've spent 20 years designing, writing and building learning.
When I started, we still shipped e-learning on CD-ROM.
I spent my first ten years at TinQwise, one of the larger online learning agencies in the Netherlands. The most useful thing I learned there was simple:
Don't start with the request. Find the question behind it.
Since then, I've designed and built more than 200 courses. I've written the content, worked with SMEs, designed the practice and feedback and built the final modules.
That means I've rarely worked on just one part of the problem. I've had to figure out what people need to learn, how they should practise it and how to make it work in the final module.
I also have a technical background. So when a design needs something the tool can't do, I can usually go a step further.
But the technical solution is never the starting point.
What should people do differently?
Along the way, I started sharing what I learned. More than 100 videos about Storyline and instructional design later, 12,000+ people subscribe to my YouTube channel. Another 7,500+ follow what I write about learning design and AI on LinkedIn.
AI is the latest tool I've added to that mix. I use it to analyse, design and build — but also to make the thinking behind those decisions more explicit.
After 20 years of new tools and hype trains, I've learned to keep what makes the work better and skip the rest.